Cancellation & Refunds Policy

St. Anne's Convent School, Chotojagulia

This policy explains how cancellations and refunds of fees paid through our online payment portal are handled. By making an online payment you agree to the terms below.

1. Refund Eligibility

• Duplicate / failed payments: If an amount is debited more than once for the same fee, or is debited but the transaction fails, the excess or failed amount is refunded in full.
• Excess payment: If a parent pays more than the fee due, the excess is either refunded or adjusted against the next term's fee, at the parent's option.
• Withdrawal / cancellation of admission: Tuition and term fees already paid for a completed or ongoing term are non-refundable. Admission, development and one-time fees are non-refundable once admission is confirmed, except where required by law.

2. Refund Timeline

Approved refunds are processed back to the original payment method (card, UPI, net-banking or wallet) within 7–10 business days of the refund being approved by the school office. The time taken for the amount to reflect in your account thereafter depends on your bank and is normally an additional 2–5 business days.

3. How to Request a Refund

To request a refund, email st.annes@gmail.com or call the school office (see Contact Us) with the student's name, class, payment date, amount and transaction/reference ID. Requests are reviewed and you will be informed of the decision within 7 business days.

4. Cancellation

Once a fee payment is successfully completed it cannot be cancelled by the parent through the portal. Any cancellation request is treated as a refund request and handled per Section 1 above.

Last updated: 15/06/2026.